Refunds, Returns & Reprints

At InkPig, our products are made to order and printed specifically to the specifications provided by the customer. Because of this, our return policy differs from that of retailers selling standard, off-the-shelf products.

Custom-Made Products

All InkPig products are custom-made to the customer's requirements.

We do not accept returns or provide refunds simply because you:

• change your mind;
• no longer require the product;
• order the wrong quantity;
• select the wrong product, size, material or specification;
• provide incorrect information;
• provide incorrect artwork; or
• approve artwork containing an error.

Customers are responsible for checking their order details, artwork and specifications before production.

If There Is a Problem With Your Order

If your order has a problem that is the responsibility of InkPig, please contact us and we will work with you to resolve it.

This may include products that:

• are materially defective;
• are incorrectly printed;
• are damaged during production;
• do not match the product or specifications ordered;
• do not match the approved proof;
• are materially different from the description provided; or
• otherwise fail to meet any applicable guarantees under New Zealand consumer law.

Depending on the nature and seriousness of the issue, InkPig may provide a reprint, replacement, repair or refund, as appropriate.

For minor issues that can reasonably be corrected, InkPig will generally resolve the issue by reprinting or replacing the affected product rather than requiring the original product to be returned.

Nothing in this policy limits any rights or remedies available to you under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

Returns and Return Shipping Costs

Because InkPig products are custom-made, we generally do not require customers to return defective or incorrectly produced products where the issue can be resolved by providing a replacement or reprint.

If InkPig requires a product to be returned, we will provide instructions for the return.

Where a return is required because of an error, defect or other issue that is the responsibility of InkPig, InkPig will cover the reasonable cost of return shipping.

Where a customer requests a return for a reason that is not the responsibility of InkPig, the customer is responsible for the return shipping cost. However, custom-made products are generally not eligible for change-of-mind returns.

Unless otherwise agreed, returns must be sent using the return method specified by InkPig. We will not be responsible for return shipping costs incurred through an unnecessarily expensive or unauthorised return method.

Refunds

Where a refund is appropriate, InkPig will refund the applicable amount to the original payment method, unless otherwise agreed or required by law.

A refund will only be provided where appropriate having regard to the nature of the issue, the remedy available under applicable law, and whether the issue can reasonably be remedied by reprinting, replacing or repairing the product.

Where a customer is entitled to a refund under the Consumer Guarantees Act 1993, InkPig will provide the remedy required by law.

Customer-Supplied Artwork

Customers are responsible for ensuring that artwork supplied to InkPig is correct and suitable for production.

This includes checking:

• spelling and typing;
• contact details;
• telephone numbers and email addresses;
• colours;
• images and design elements;
• dimensions;
• product specifications;
• resolution;
• bleed and safe areas;
• quantities; and
• all other information contained in the artwork.

InkPig is not responsible for errors that are contained in artwork supplied or approved by the customer.

Where a customer has approved a proof, production will be based on that approved proof.

If the finished product accurately matches the artwork or proof approved by the customer, an error contained in that artwork or proof will not normally be considered a printing defect.

This does not exclude any rights the customer may have under applicable New Zealand law.

File Preparation and Bleed

Customers are responsible for supplying artwork that meets the file requirements specified by InkPig.

Where InkPig provides a file-checking or proofing service, customers remain responsible for reviewing and approving the final artwork and proof before production.

A failure to provide the required bleed, incorrect trim dimensions, low-resolution artwork or other artwork preparation issue supplied or approved by the customer is not considered an InkPig production error.

Normal Commercial Printing Variations

Commercial printing is a manufacturing process and minor variations can occur.

Minor variations in:

• colour;
• paper;
• trimming;
• cutting;
• registration;
• finishing;
• alignment; or
• other production characteristics

may occur between the customer's artwork, digital display, proof and finished product.

Minor variations that fall within reasonable commercial printing tolerances do not constitute a defect.

Where a variation is outside reasonable commercial printing tolerances or otherwise results in the product failing to meet applicable guarantees, InkPig will assess the issue and provide an appropriate remedy.

Quantity Variations

Commercial printing and manufacturing processes can occasionally result in a small variation between the quantity ordered and the quantity produced.

Where the quantity supplied is materially less than the quantity ordered, please contact us so that we can investigate and provide an appropriate remedy where required.

Damaged Products

If your order arrives damaged, please contact InkPig as soon as reasonably possible and provide photographs of the packaging and affected products.

We will assess the damage and, where appropriate, arrange a replacement or reprint.

Reporting a Problem

If you believe there is a problem with your order, please contact InkPig as soon as reasonably possible after receiving it.

Please provide:

• your order number;
• a description of the issue;
• photographs of the affected product where appropriate; and
• any other information reasonably required to assess the issue.

For issues that are apparent when the order is received, we ask that you contact us within 30 days of delivery so that we can investigate the matter promptly.

The 30-day notification period is a request to notify us promptly and does not limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.

Change of Mind

Because InkPig products are produced specifically to each customer's requirements, we do not accept change-of-mind returns or refunds for custom-made products.

This includes situations where:

• you no longer want the product;
• you ordered too many;
• you ordered too few;
• you selected the wrong product;
• you selected the wrong size or specification;
• you supplied incorrect artwork;
• you approved artwork containing an error; or
• you simply changed your mind after placing the order.

This does not affect any rights or remedies available under applicable New Zealand law.

Consumer Guarantees Act

Nothing in this policy excludes, restricts or limits any rights or remedies available to consumers under the Consumer Guarantees Act 1993, where that Act applies.

Where the Consumer Guarantees Act applies and a guarantee has not been met, InkPig will provide the remedy required by law.

Depending on the circumstances, this may include a repair, replacement or refund. Where a remedy is required, it will be provided in accordance with the requirements of the Act.

Business Customers

Where products are purchased for business or commercial purposes, the Consumer Guarantees Act may not apply in certain circumstances where its provisions have been validly contracted out of.

Nothing in this policy is intended to contract out of the Consumer Guarantees Act where doing so would be unlawful.

Contact Us

If you have a problem with an InkPig order, please contact us with your order number and details of the issue. We will assess the matter and work with you to determine the appropriate resolution.